Home > About us > Our Team > James Palmer

James Palmer

With 20 years’ Supply Chain, Logistics and Manufacturing experience at Ocado, Asda, Pepsico, XPO Logistics and key consulting roles for some of the UKs largest retailers, a Fellow of the Chartered Institute of Logistics, I specialise in large and bespoke automated solutions, full project implementation and operational excellence.

Whether its automation for store replenishment or fast-moving micro fulfilment direct to consumer, I bring a passion for automating process and delivering something special for the client

I have a proven track record of managing automation business cases, scoping, tenders, benchmarking and executing large storage and retrieval systems, micro-fulfilment, robotics and AGVs strategies to ensure efficient fulfilment processes. Demonstrated ability to run projects and programmes for large scale flag ship environments in time-critical and customer-centric supply chain and FMCG environments

With a unique experience blend of operating, implementing and procuring automation equipment in a variety of sectors with large global brands and smaller independent retailers I am an well positioned to help clients with any new or existing automated solutions.



  • Steered automation team that delivered fast and profitable micro-fulfilment solutions for grocery retailers.
  • Installed and implemented more than £400M capex projects and programmes with large retailers and brands.
  • Successful automation projects with Grocery, Apparel and General Merchandise in both store replenishment and ecommerce fulfilment
  • Built and maintained strong relationships with cross-functional project managers and teams; successfully delivered joint venture, client, and supplier projects.
  • Expanded business development by over £320M and maximised on £60M+ existing portfolio revenue.
  • Implemented and led PMO activities including standard documentation and reporting.
  • Optimised lean manufacturing techniques and produced over £14M in operations savings.
  • Led operations management with 2K+ frontline employees on shift and a total of 5K on-site employees

Deciding on which automation is a strategic decision that requires the consideration of many business sensitive factors. Having expertise brings reassurance to the success of these strategic decisions.

By improving their demand forecast, we helped one client save £3m in agency staffing costs (that’s an 18% reduction).
What could we do for you?

Ideas & Insights

Sharing Our Expertise

Our guides, ideas and views. Explore our insights to deliver tangible improvements to your supply chain and logistics operations.